The impact of COVID-19 on the out-of-home industry is being felt by all. To try and make sense of how this is impacting businesses, we’ve created this special update and we will be regularly adding news as we have it. CGA is sharing these insights publicly to support all of us during this incredibly challenging time.  

Delivery in need of a new direction?

Britain’s appetite for hot food delivery may have peaked, according to new research from CGA. While third of consumers said they had ordered delivered restaurant or takeaway food during lockdown, with another 11% planning to, the results suggest there has been no change in demand since pubs and restaurants were closed down.
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New business confidence survey launched this weekend

As the country enters another week of lockdown, what is the mood among the leaders of Britain’s pub, restaurant, bar and café companies? How widespread are concerns about furloughed staff, Government payments, loans and rent? And what else is on the minds of operators? Is it too early to start planning for a post-lockdown return to business? How many are already mapping out options? These are some of the vital questions that will be asked in the latest CGA Business Confidence survey, run in conjunction with technology specialists Fourth that will land in leaders’ inboxes this weekend.
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Food and beverage inflation low but pricing uncertainty looms

Foodservice pricing reached its lowest point for 12 months in February 2020 with the majority of food and beverage categories showing no or minimal year-on-year inflation, the latest edition of the CGA Prestige Foodservice Price Index reveals. However, with the global COVID-19 pandemic now causing major disruption to global supply chains, and prompting shutdowns of some industries and consumer sectors worldwide, it is likely that pricing will be volatile in the coming months.
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New E-learning platform for hospitality workers launched

Hospitality trade body UKHospitality and learning and development provider CPL Learning have launched an online training platform for hospitality team members.UKH Pathway is free to use while hospitality businesses remain closed due to the COVID-19 crisis, and provides access to learning, wellbeing and personal development resources for furloughed employees.
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Take-out switch still leaves US restaurants under pressure

As bars and restaurants across the United States close or significantly reduce their operations in the face of the COVID-19 pandemic, businesses have switched focus to take-out food and drink. Before the outbreak, take-out accounted for 11% of spend in US restaurants, but latest figures from Nielsen CGA’s RestaurantTrak dataset shows that for sites still operational, take-out sales grew 110% in the week ending March 28. Consumer research conducted by Nielsen CGA in the four major states, New York, California, Illinois and Florida, revealed that 66% of people say they have ordered a take-out or delivery in the past two weeks. Nonetheless, even for those restaurants and bars that have been able to stay open, overall sales still fell 77% in the same week.
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Britain’s drinking habits are changing under lockdown

With Britain’s pubs, bars and restaurants shut down, the nation’s drinking patterns have changed as a result, with almost a quarter of the population (24%) buying alcohol online in the past two weeks, and with more planning to in the coming weeks, new research from CGA shows.
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Last updated 02 April, 2020

While all of us continue to navigate the uncertainty of COVID-19 and its impact on our hospitality industry, CGA is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.

Here’s how we will continue to measure and report with clarity and quality in order to protect the eating and drinking out industry.

Join Coffer Peach Business Tracker Cohort

With its data and insights relied upon by the UK’s biggest food and drink operators, and its findings widely reported in the national media, Coffer Peach Business Tracker has become the industry standard barometer for brands to instantly and reliably benchmark themselves against competition.

Joining our cohort is FREE and as a data partner you receive weekly and monthly sales report, offering greater granularlity than the headlines you will see in the press. Sign up below.

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