The impact of COVID-19 on the out-of-home industry is being felt by all. To try and make sense of how this is impacting businesses, we’ve created this special update and we will be regularly adding news as we have it. CGA is sharing these insights publicly to support all of us during this incredibly challenging time.  

Why big won’t be beautiful when reopening pubs and restaurants

People are cautious about going back to pubs and restaurants, and some are far more worried than others. New research from CGA has highlighted the groups that will need the most reassuring – and the occasions that are likely to tempt them most.Even the most avid fans of eating and drinking out pre-COVID remain apprehensive about returning, latest CGA BrandTrack data shows. Only 29% of those who usually eat out multiple times a week say they would be comfortable going out again as soon as Government restrictions are lifted, compared to 22% for the adult population as a whole.
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How to get consumers back into pubs, restaurants and bars

The British public remains cautious about going back into pubs and restaurants, unless the industry introduces a range of precautions.CGA’s latest BrandTrack survey of over 5,000 consumers reveals that fewer than a quarter of adults would be comfortable going out to eat and drink again as soon as Government restrictions were lifted, ranging from just 20% happy to go into a bar to 23% entering a restaurant.
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Industry stepping up plans for a depleted market post-lockdown

The latest CGA Business Confidence Survey reveals that operators remain deeply pessimistic about both market prospects and the future of their own businesses, with a third (32%) of senior executives anticipating the need to permanently close pub, bar and restaurant sites. Most businesses across Britain’s eating and drinking-out market are now actively engaged in planning for life after lockdown – although the majority of bosses are not expecting to reopen until June or July, if allowed, and then taking a phased approach. The poll of over 120 senior executives and entrepreneurs was conducted by CGA, in association with hospitality technology specialist Fourth, during the week beginning April 20.
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Join our Business Confidence Webinar: What operators are planning for on May 6

As the country enters yet another week of lockdown, what is the mood amongst the leaders of Britain’s pub, restaurant, bar and café companies? How widespread are concerns about furloughed staff, Government payments, loans and rent? And what else is on the minds of operators? Is it too early to start planning for a post-lockdown return to business? How many are already mapping out options? What does the new normal look like for our industry? These are some of the vital questions that we asked recently in our CGA Business Confidence survey, run in conjunction with hospitality technology specialist Fourth. Attend our webinar next Wednesday, May 6 from 2-3:00 PM to hear the findings firsthand.
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Rent deferment ‘only kicking can down the road’

Most property owners were favouring deals that would see high street rents deferred, the online audience for Davis Coffer Lyons’ virtual conference, The Future of the F+B Property Sector, heard this week. Missed the webinar? We’ve included a link to the recording.
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US consumers get ready to go out again

As more US states prepare to lift lockdowns, American consumers are considering under what circumstances they will begin returning to bars and restaurants. The biggest concern is social distancing, according to research carried out by Nielsen CGA among 1,600 consumers from the states of New York, California, Illinois and Florida over the weekend of April 24-27.
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Last updated 02 April, 2020

While all of us continue to navigate the uncertainty of COVID-19 and its impact on our hospitality industry, CGA is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.

Here’s how we will continue to measure and report with clarity and quality in order to protect the eating and drinking out industry.

Join Coffer Peach Business Tracker Cohort

With its data and insights relied upon by the UK’s biggest food and drink operators, and its findings widely reported in the national media, Coffer Peach Business Tracker has become the industry standard barometer for brands to instantly and reliably benchmark themselves against competition.

Joining our cohort is FREE and as a data partner you receive weekly and monthly sales report, offering greater granularlity than the headlines you will see in the press. Sign up below.

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