Future Shock maps hospitality’s rollercoaster ride into 2021

The UK’s hospitality sector has suffered lost sales of more than £53bn in 2020, with more losses to come from a collapse of Christmas trading—but a COVID-19 vaccine rollout provides grounds for cautious optimism in 2021. New report from CGA and UKHospitality looks back on COVID-19’s seismic impacts and forward towards a better year to come