Loyalty in focus when the market reopens
Post-lockdown reopenings could give brands new chances to generate guest loyalty, the latest edition of the GO Technology report from CGA and Zonal suggests.
Consumers demand more from operators when it comes to allergen advice
Consumers are demanding more from hospitality operators when it comes to allergens than simply ticking the legislative box, according to the latest insight from CGA and Zonal’s GO Technology research.
Appetite for mobile solutions to feed interactive and personalised experiences grows
Interactive and personalised experiences are shaping the out-of-home eating and drinking sector, according to the latest GO Technology report from Zonal and CGA.
Click and collect emerging as revenue driver for casual dining sector
While home delivery is the food service trend of the moment, click and collect – the practice of ordering food online and collecting it from a restaurant – is also emerging as another revenue opportunity for town centre restaurants, according to the latest GO Technology report from CGA and Zonal.
Online bookings overtake the telephone for reserving a table
45% of consumers now prefer to make their booking online compared to just 20% who use the telephone, says latest GO Technology report from CGA and Zonal.
Hotels check-in late with technology
The latest GO Technology report from CGA and Zonal reveals hotels’ plans to introduce new technology for their customers.
Technology at the table feeds profits
Consumers’ use of mobile devices to improve their restaurant experiences has risen sharply in the last quarter and this trend is set to continue, according to the latest GO Technology report from Zonal and CGA.
UK consumers hungry to track home delivery
Voice-based ordering and food tracking devices are believed to be the next big thing to influence the UK’s fast-growing food delivery market.
The findings have been revealed in the latest quarterly GO Technology report from Zonal and CGA, which tracks the technology habits of 5,000 UK consumers.
Customer feedback eating in to positive reviews
Giving consumers a truly memorable experience, for all the right reasons, is vital in today’s competitive eating and drinking out sector, according to the latest GO Technology research by Zonal and CGA.