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An exclusive CGA webinar next Wednesday will set out the fragile confidence of hospitality leaders in early 2021—but also the causes for cautious optimism about the market’s recovery as the year goes on.

The free webinar will present the definitive picture of sentiment among the bosses of Britain’s top restaurant, pub and bar operators, and size up the opportunities as well as challenges that lie ahead. It will reveal the full findings of CGA’s Business Leaders’ Survey 2021, the trusted annual analysis of the industry carried out in partnership with Fourth.

As well as providing the barometer of business confidence, the Survey reveals leaders’ priorities, concerns and hopes for 2021, plus in-depth views on consumer confidence, post-lockdown trends, the role of technology and much more. It points to the likelihood of major churn in the eating and drinking-out market this year, with a significant number of venues likely to close but start-ups and growing businesses taking up some of the slack.

The Survey’s findings on openings and closures include:

  • Three in ten (31%) leaders anticipate keeping some sites shut for good after they are permitted to trade again this year
  • Half expect to see new entrants to the market emerge at levels above (32%) or in line (19%) with 2019
  • Three in five (59%) expect to open new sites in 2021—eleven percentage points up on CGA’s Business Confidence Survey in November 2020
  • Delivery and mobile operators are poised for growth. Well over half (58%) of leaders predicting new entrants to the market expect to see more delivery-only businesses, and half (50%) anticipate more street food and drink operators.

Hosted by CGA vice president Peter Martin, CGA's Business Leaders' Survey 2021 webinar will have presentations by CGA’s Karl Chessell, business unit director, hospitality operators & food; and Charlie Mitchell, research and insight director—plus views from Max Tucker, director, analytics - EMEA at Fourth. There will also be the chance to put questions to the panel of experts.

The webinar takes place from 2pm to 3pm GMT next Wednesday (24 February). For more information and to register, click here.


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